Shipping policy

1. Return Policy

At [YOUR BUSINESS NAME], customer satisfaction is important to us. We want every customer to have a positive experience with our products and services.

If you are not completely satisfied with your purchase, you may be eligible for a return or exchange under the conditions outlined in this policy.

2. Return Eligibility

To qualify for a return, the following conditions generally apply:

The return request must be submitted within [NUMBER] days of the purchase or delivery date.
Items must be unused, undamaged, and in their original condition.
Products must be returned with their original packaging, accessories, and applicable documentation.
Proof of purchase, such as a receipt or order confirmation, may be required.

Items that do not meet these conditions may be ineligible for a return, except where otherwise required by law.

3. Non-Returnable Items

The following items may be considered final sale and non-returnable, where permitted by law:

Custom-made or personalized products.
Digital downloads or completed digital services.
Gift cards.
Clearance or final-sale merchandise clearly identified at the time of purchase.
Used or damaged items resulting from customer misuse.
Products that cannot be safely or legally resold.

This section does not limit any rights customers have under applicable consumer protection laws.

4. Damaged, Defective, or Incorrect Items

If you receive an item that is defective, damaged during shipping, or different from what you ordered, please contact us as soon as possible.

Please include:

Your order number.
A description of the issue.
Photographs of the damaged or incorrect product, if applicable.

We will review the issue and determine an appropriate resolution, which may include a replacement, exchange, repair, or refund as required by applicable law.

5. Refunds

Once an approved return has been received and inspected, we will notify you regarding the status of your refund.

Approved refunds will generally be issued to the original payment method.

Please allow [5–10] business days for processing after refund approval. Your financial institution may require additional time for the funds to appear.

Original shipping and handling charges are generally non-refundable unless otherwise required by law or the purchase agreement.

6. Exchanges

If you would like to exchange an eligible product for another item, please contact us.

Exchanges are subject to product availability and approval.

If the replacement product has a different price, any applicable price difference will be communicated before the exchange is completed.

7. Return Shipping

Customers are generally responsible for return shipping costs for standard returns.

However, if an item arrives defective, damaged, or incorrect due to an error on our part, [YOUR BUSINESS NAME] will work with the customer to arrange an appropriate resolution, including return shipping where applicable.

We recommend using a trackable shipping method for returned merchandise.

8. Cancellations

Orders may be eligible for cancellation before processing or shipment.

Once an order has been processed, shipped, or a service has commenced, cancellation may no longer be available.

Please contact us as soon as possible if you wish to cancel an order.

Any applicable cancellation fees will be disclosed before the purchase or service agreement is finalized.

9. Refund Exceptions and Legal Rights

Nothing in this policy is intended to waive, restrict, or eliminate any consumer rights provided under Washington State law or applicable federal law.

If a product or service does not meet applicable legal requirements, customers may be entitled to remedies regardless of the standard return window.

10. How to Request a Return

To request a return, refund, or exchange, please contact us using the information below.