Refund policy

RETURN & REFUND POLICY

1. Our Return Policy

At Monroe Co, customer satisfaction is important to us. We strive to provide quality products and services and want every customer to have a positive experience.

If you are not satisfied with your purchase, you may request a return or refund in accordance with the terms outlined in this policy.

2. Return Timeframe

Customers may request a return within 30 days of receiving their order, provided the item meets our return eligibility requirements.

To qualify for a standard return:

Items must be unused and in their original condition.
Items must include original packaging and accessories, where applicable.
Proof of purchase or an order confirmation must be provided.
The return request must be submitted within the eligible return period.

Returns that do not meet these conditions may be declined, except where otherwise required by law.

3. Non-Returnable Items

The following items may be considered final sale and non-returnable, where permitted by applicable law:

Custom-made or personalized products.
Digital products and downloadable content.
Gift cards.
Clearance or final-sale items clearly identified at the time of purchase.
Products damaged through misuse or improper handling by the customer.
Items specifically identified as non-returnable before purchase.

These exclusions do not affect any rights customers may have under applicable consumer protection laws.

4. Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, incomplete, or incorrect, please contact us as soon as reasonably possible.

When contacting us, please provide:

Your full name.
Your order number.
A description of the issue.
Photographs of the item and packaging, if applicable.

We will review your request and work toward an appropriate resolution, which may include a replacement, repair, exchange, or refund as required by applicable law.

5. Refund Policy

Once an eligible return has been received and inspected, we will notify you whether your refund has been approved or declined.

If approved:

Refunds will generally be issued to the original payment method.
Processing will generally take 5–10 business days after approval.
Your bank or payment provider may require additional time to post the refund.

Original shipping and handling fees are generally non-refundable for standard returns, unless otherwise required by law or agreed upon at purchase.

6. Exchanges

We may offer exchanges for eligible products, subject to availability.

If you would like to exchange an item, please contact us before sending it back.

Any difference in product pricing or applicable shipping costs will be communicated before the exchange is finalized.

7. Return Shipping Costs

For standard returns, customers are generally responsible for return shipping costs.

If an item was damaged, defective, or incorrectly shipped due to an error on our part, we will arrange an appropriate resolution, including return shipping arrangements where applicable.

We recommend using a shipping service that provides tracking information.